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Account & Data Deletion


Overview

If you wish to delete your account and associated data on the MyPropane App, follow the steps outlined below. For any assistance or queries, please contact our support team at [email protected].

 

Steps to Request Account Deletion

 

    1. Send an Email: Compose an email from the email address linked to your MyPropane App account and send it to [email protected] with the subject line “Account Deletion Request.”
    2. Include Account Information:
        • In the email body, provide your full name and the username associated with your MyPropane App account.
        • Include any additional information that may assist us in verifying your identity.
    3. Confirmation Email:
        • Upon receiving your request, our support team will send you a confirmation email to the address associated with your MyPropane App account.
    4. Verification Process:
        • Respond to the confirmation email with any additional information required for identity verification. This step is crucial to ensure the security and privacy of your account.
    5. Confirmation of Deletion Request:
        • Once the verification process is complete, you will receive a confirmation email indicating that your account deletion request has been received and is being processed.
    6. Waiting Period:
        • Account deletion requests may take some time to process. During this period, your account will be deactivated, and you will lose access to the MyPropane App.
    7. Permanent Deletion:
        • After the waiting period, your account and associated data will be permanently deleted from our system. Please note that this process is irreversible.

 

Important Points to Consider

 

    • Back Up Your Data: Before initiating the account deletion process, ensure you have backed up any crucial data or information you want to retain, as it will be permanently deleted.
    • Cancellation of Deletion Request: If you change your mind during the waiting period, contact our support team immediately to cancel the account deletion request.
    • Communication: All communication regarding your account deletion request will be sent to the email address associated with your MyPropane App account. Make sure you have access to this email address throughout the process.

For additional assistance or inquiries, contact our support team at [email protected]. We appreciate your understanding and thank you for being a part of the MyPropane App community.