Centri Refund and Return Policy

At Centri, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee on our hardware (tank monitoring device) and software products. Please review our refund and return policy below for detailed information.

60-Day Money-Back Guarantee

Centri offers a 60-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return the item within 60 days from the date of purchase for a full refund.

Conditions for Refund

To qualify for a refund, the following conditions must be met:
– The item must be returned in good condition, with no signs of wear or damage.
– All original manuals and device activation cards must be included.
– The product must be returned to the specified return address within 60 days of the purchase date.

Return Address

All returns must be shipped to the following address:

Centri
10381 Citation Dr, Suite 100
Brighton, Michigan 48116

Return Process

1. Contact Customer Support: Before returning an item, please contact our customer support team at [email protected] to initiate the return process and receive a Return Merchandise Authorization (RMA) number.
2. Package the Item: Carefully package the item in its original packaging, including all manuals and device activation cards.
3. Ship the Item: Ship the item to the return address provided above. Please include the RMA number on the outside of the package to ensure proper processing.
4. Refund Issuance: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original method of payment within 7-10 business days.

Non-Returnable Items

Certain items are not eligible for return, including:
– Items not in their original condition, damaged, or missing parts for reasons not due to our error.
– Items returned more than 60 days after delivery.

Exchanges

If you need to exchange an item for a different one, please contact our customer support team to discuss your options. Exchanges are subject to product availability.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer. In cases where the return is due to an error on our part (e.g., defective or incorrect items), Centri will cover the return shipping costs.

Contact Us

For any questions or concerns regarding our refund and return policy, please contact our customer support team:

Email: [email protected]
Phone: 1-248-941-5123 (Monday to Friday, 9 AM to 5 PM EST)

We value your business and are committed to providing you with the best possible customer experience. Thank you for choosing Centri.